General Shipping Information
All orders within the UK will be delivered using Royal Mail or Parcelforce. We aim to dispatch orders the same day whenever possible, if not then orders will be dispatched the next working day. Where relevant as soon as your order is processed a tracking number will be generated and emailed to you so that you can track your order once it has been collected for delivery.
In order for us to process and deliver your order as quickly and efficiently as possible, please ensure that you enter your correct delivery address with postcode and contact telephone number. Please note that we cannot accept PO Box addresses as a valid delivery address.
In the unlikely event that your order is delivered in a damaged state, you must sign for your goods as ‘damaged’ and contact us within 3 working days. We will endeavour to meet your requirements as quickly and efficiently as possible for the return of the damaged goods and/or replacement.
If the damaged goods are not signed for as ‘damaged’, you must contact us by the next working day after delivery otherwise we cannot accept your goods as damaged and no further action can be taken.
General Delivery Terms and Conditions
Delivery shall be made to the delivery address supplied by you at the time of ordering. Any times quoted for delivery area are approximate only and The Espresso Shop shall not be liable and has no influence over any delay in delivery of the products howsoever caused.
Where relevant, goods must be signed for at the delivery address by the customer, or by any other person nominated by the customer who is over 18 years of age.
Please note that glassware and liquids are not covered by insurance while in transit. The Espresso Shop will ensure sufficient and secure packing of any such goods and will not be held responsible for any damages/breakages from the point of dispatch.
The Espresso Shop does not take responsibility for goods that are damaged or broken in transit by the chosen postal or courier service.
The Espresso Shop does not take any responsibility for any good(s) not being to the customer’s exact liking.
The Espresso Shop does not take responsibility for products reaching a sub-standard level due to package tampering and/or delivery confusion or absence of recipient. Ownership of the goods shall pass to you once the goods have been delivered, even if the goods have not been received by you in person. The Espresso Shop takes no responsibility for any damage and/or loss to the goods from the time of receipted delivery.
In the event of non-delivery, please contact The Espresso Shop at firstname.lastname@example.org and the relevant action will be taken.