- 14 days return policy for unwanted goods; these items must be returned undamaged/unused
- 30 days return policy for faulty or damaged goods
- The customer is responsible for returning any goods to us
- All refunds will be issued back to the card used to place the original order
In the unlikely event that you are unsatisfied with the goods that you receive, please contact us within 14 days of delivery. We will endeavour to meet your requirements, however, the return of undamaged goods is at your cost. If the goods are returned to us undamaged/unused in their original packaging and remain in a suitable condition for resale a refund will be issued (excluding delivery charges). Any returns that are received by us in a condition The Espresso Shop deems unsuitable for resale will not be accepted for return and/or refund. Products that are returned used will only be refunded if they have a manufacturing defect. The Espresso Shop takes no responsibility for any loss and/or damage to returned goods in transit and the unsatisfactory/unsecure packing by the customer.
Faulty or damaged goods should be returned to us within 30 days of delivery, we will examine the faulty or damaged product and either offer a replacement or a refund of cost.
Please remember to retain a proof of return from the courier as The Espresso Shop cannot be held responsible for goods lost in transit. Your statutory rights are not affected.
Where you make a valid claim in respect of any shortages or defects to your order upon delivery and we are liable for the claim, we can at our option make up the shortages or replace the goods free of charge. Alternatively, we may refund the price of the goods in question to you. The decision of which will be at our discretion.
If delivery is not refused and you do not notify The Espresso Shop accordingly, The Espresso Shop shall have no liability for any defects and you shall be bound to pay for the goods.
Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at The Consumer Protection (Distance Selling) Regulations
Please send any returns to:
Espresso Services (UK) Limited
Unit 34 Elderpark Workspace
100 Elderpark Street
All refunds will only be issued to the card that was used to purchase the goods and will exclude any return carriage charges, if applicable. Please note that card refunds can take up to 14 working days for your bank to complete, depending on their processing times.